Two Chicks

TWO CHICKS - SOLVING THE UNSOLVABLE DRAIN PROBLEM

When Two Chicks Restaurant contacted us about persistent kitchen drain problems, they were understandably frustrated. Two previous plumbing companies had already attempted to solve the issue, yet the problems kept returning. Drain backups were affecting kitchen operations, and no one could seem to identify why the issues persisted despite repeated service calls.

We approached the situation differently. Rather than assuming it was a simple grease clog like the previous companies had, we conducted comprehensive camera inspection throughout their entire drain system. Our goal was to understand not just where the blockage was, but why it kept happening—to find the root cause, not just treat symptoms.

What we discovered explained everything. The drain lines were crossed, with kitchen drains incorrectly feeding into abandoned plumbing sections that were never supposed to be in use. This fundamental plumbing configuration error meant that no amount of cleaning would permanently solve the problem—the system was simply routed wrong from the start. Previous companies had been clearing grease and assuming that was the whole issue, but the crossed lines and abandoned sections were causing drainage to fail regardless of how clean the pipes were.

Our solution was two-fold: First, we cleared as much grease buildup as the existing configuration would allow, providing temporary operational improvement for the restaurant. But more importantly, we thoroughly documented the entire plumbing routing—every crossed connection, every abandoned section, every point where the system deviated from proper configuration.

We provided Two Chicks with complete visual documentation from our camera inspection, clearly showing where lines run, which sections are abandoned, and exactly where the plumbing crosses incorrectly. We then created a detailed action plan outlining the step-by-step corrections needed to permanently resolve the issues—essentially providing a roadmap that any licensed plumber could follow to fix the system properly.

The value we delivered went beyond drain cleaning. We were the first and only company to correctly diagnose what was actually wrong. We gave the restaurant clarity after months of confusion and failed repair attempts. And we made the path forward simple—plumbers now have everything they need to permanently correct the plumbing configuration without extensive investigation or guesswork.

This case demonstrates our commitment to finding real solutions, not just providing temporary fixes. When other companies couldn't solve the problem, we invested the time and expertise to truly understand what was happening—and delivered actionable answers that will lead to permanent resolution.

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